Warmichko’s Multi-Layer Technical Support System
At WARMICHKO, we fully understand the importance of providing comprehensive support to all our customers from the moment they reach out to us. Our goal is to ensure complete satisfaction with our products, and we achieve this through our Multi-Layer Technical Support System, which consists of five stages:
play_arrow Layer One: Personalized Consultation and Pre-Sale Support
We begin by offering our customers detailed calculations and data tailored to their unique needs. This includes free advice on the most suitable model for their specific requirements, guidance on optimal positioning for the best results, and access to all installation manuals. We also calculate cost savings, investment amounts, payback periods, and any applicable subsidies for each project.
play_arrow Layer Two: Installation and Ongoing Technical Support
After the purchase, we assign a dedicated technician to assist with installation, start-up, and ongoing maintenance. This ensures a smooth transition and reliable performance of the heat pump.
play_arrow Layer Three: Continuous Customer Assistance
Even after installation, we remain available for consultations on any technical issues, no matter how unlikely they may be. Customers can easily reach us via a dedicated phone number or email whenever they need assistance.
play_arrow Layer Four: Manufacturer Support for Complex Cases
In the rare event of more complex technical issues, we collaborate directly with the manufacturer. They are required to provide comprehensive insights within 24 hours, ensuring that even the most complicated situations are resolved efficiently.
play_arrow Layer Five: Emergency Product Replacement
Should we be unable to determine the cause of a technical issue after addressing it through the first four layers, we offer an emergency product replacement free of charge.
This system guarantees that every customer, big or small, will receive the support they need. We are committed to resolving any issues promptly through the appropriate Support Layer to ensure a seamless customer experience.